Thanks to its expertise in complex topics that require a variety of skills, FRONT is able to offer you a service contract covering the skills, people and team structure you need.
Either following outsourcing or insourcing requirements, FRONT is able to setup a team with multidisciplinary experts and provide you the level of service you expect.
Our service contract model relies on a trusted partnership between you as service customer and FRONT as service provider.
KPIs used to measure the performance of the provided service are fixed jointly and integrated into the service level agreement.
Vertical versus Horizontal Team approach
The Service contract is built on a vertical team approach, which includes the different roles as appropriate to deliver the Service (Project Manager, Business Analyst, Expert, Architect, Application Manager, Developer and so forth). To that respect, the Service Contract is different from FRONT Flex, which offers a flexible volume contract on an horizontal team composition (within the same range of profile, Project Managers for example).
Our service contract model relies on a trusted partnership between you as service customer and FRONT as service provider.
KPIs used to measure the performance of the provided service are fixed jointly and integrated into the service level agreement.
Vertical versus Horizontal Team approach
The Service contract is built on a vertical team approach, which includes the different roles as appropriate to deliver the Service (Project Manager, Business Analyst, Expert, Architect, Application Manager, Developer and so forth). To that respect, the Service Contract is different from FRONT Flex, which offers a flexible volume contract on an horizontal team composition (within the same range of profile, Project Managers for example).
| Service Level Agreement | KPI’s | Control of costs |
